Cookie Policy

This Cookie Policy explains how Videohati (“we”, “us”, or “our”) uses cookies and similar technologies on our websites, documentation, and dashboard. It should be read together with our Privacy Policy.

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They let a site remember your actions and preferences over time. We also use related technologies such as local storage and pixels; we refer to all of these as “cookies” in this policy.

2. Why we use cookies

To keep you signed in and to secure your session in the dashboard.
To remember preferences such as language and locale.
To operate our support chat so you can reach us.
To understand how our sites are used so we can improve them.

3. Categories of cookies we use

Strictly necessary cookies

These are required for the Service to function. They support authentication, session security, and load balancing. The Service does not work properly without them, so they cannot be turned off through our cookie controls.

Preference cookies

These remember choices you make, such as your selected language (Arabic or English) and display settings, so your experience is consistent across visits.

Support chat cookies (Crisp)

We use Crisp to provide live chat and support messaging. Crisp sets cookies and uses local storage to maintain your chat session, remember your conversation history, and associate messages with your visit. These cookies are set by Crisp as a third-party provider when the chat widget loads. You can review Crisp’s own privacy information for details on how it processes this data.

Analytics cookies

We use analytics cookies to collect aggregated information about how visitors use our sites — for example, which pages are viewed and how visitors move through the documentation. This helps us understand usage patterns and improve content. Analytics cookies are optional and, where required by law, are set only after you consent.

4. Third-party cookies

Some cookies are set by third parties that provide functionality on our behalf, including our support chat (Crisp) and analytics provider. These third parties may process data according to their own policies. We use them to operate features described above and not to sell your data.

5. How to manage cookies

Most browsers let you view, block, and delete cookies through their settings. Blocking strictly necessary cookies may prevent parts of the dashboard from working.
Where we present a cookie consent control, you can use it to accept or decline optional analytics cookies.
You can disable the support chat by not interacting with the widget; declining its cookies may limit chat functionality.

6. Changes to this Policy

We may update this Cookie Policy as our use of cookies changes. We will update the “last updated” date below when we do.

7. Contact

Questions about our use of cookies can be sent to [email protected].